Refund and Returns Policy

Last Updated: [22/07/2025]

At Noor of Scents, we strive to deliver premium quality fragrances that you’ll fall in love with. However, if for any reason you are not completely satisfied with your purchase, we’re here to help.

Returns

  • We accept returns within 7 days of delivery.

  • To be eligible for a return, your item must be:

    • Unused and in its original packaging

    • In the same condition as received

    • Accompanied by a receipt or proof of purchase

  • Due to the nature of perfumes, used or opened bottles cannot be returned for hygiene reasons.

Non-returnable items include:

  • Gift cards

  • Items marked as “Final Sale” or discounted clearance items

  • Opened or used fragrances

Refunds

  • Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.

  • If approved, your refund will be processed and credited to your original method of payment within 7–10 business days.

  • Shipping charges are non-refundable.

Exchanges

We only replace items if they are damaged, defective, or incorrect upon arrival. If you need to exchange an item for the same one, please email us at [your email address] within 48 hours of receiving your order.

Damaged or Defective Items

If your order arrives damaged or you receive the wrong item:

  • Contact us within 48 hours of delivery

  • Provide photos of the packaging and product

  • We will arrange a replacement or refund, based on your preference

Return Shipping

  • Customers are responsible for paying their shipping costs for returning items unless the return is due to an error on our part (damaged/wrong product).

  • We recommend using a trackable shipping service or purchasing shipping insurance.

Contact Us

If you have any questions about our Refund and Returns Policy, please contact us:

📧 Email: support@noorofscents.com
📞 Phone: [8907162543]
🌐 Website: www.noorofscents.com